Payment
Can I trust the platform to securely process my payment for a tour?
At Solo Tours Club, your payment is fully protected by the 3D Secure protocol. We never collect or store your card details. All transfers to the provider are carried out officially under the agreement between you and the provider on our platform.
What payment methods does the online platform provide?
You can pay for your tour with any bank card. Once you have completed your payment, you will receive an email with the tour information and your booking confirmation.
What is the confirmation of payment and booking of the tour?
All tour information will be saved in your profile. You should print out all relevant documents, such as air tickets (purchased independently), the confirmation email (or booking information from your profile). Do not forget your passport and medical insurance if you are traveling internationally. Finally, to ensure your trip goes smoothly, make sure you have agreed with the guide on the meeting place. You’re all set and ready for your adventure! Congratulations!
Does the platform charge a commission when paying with a credit card?
No, it doesn't.
What happens if I cancel my booking?
If you want to cancel your booking, you can do so through your personal account or by chatting with an expert. You can get a 100% refund if you cancel within 24 hours of making a prepayment or if the trip does not take place due to the fault of the guide. However, please note that, as specified in the contract, if you have made three refunds over the past year, the next refund will be reduced by $100. For other cases, refer to the cancellation policy on the tour page.
When can I get my refund if I cancel the tour?
Refunds are typically processed within 7 days but may take up to 30 calendar days.
Is it possible to hold a place without making a prepayment?
It depends on the tour provider's booking policies. If you would like to attempt to do so, you can contact the travel expert through the chat feature. The tour expert will then either confirm the reservation or decline the request.
What should I do if I can’t pay for the tour?
First, make sure there are no restrictions on your card, such as:
- There are sufficient funds available.
- There are no limits on online transactions.
- Your card is not blocked.
- You can receive SMS messages with a password to confirm the payment.
If your card has no restrictions, please inform the service manager or your tour expert about the issue. You can also contact our technical support team using the phone number listed on the website for further assistance.
